What to Say at Work: Communication SKills for Difficult Workplace Conversations

A workplace communication training that helps employees navigate difficult conversations with professionalism and confidence.


Participants learn how to:

  • Address disrespect or inappropriate behavior professionally. 
  • Disagree with a manager or colleague without becoming defensive.
  • Set boundaries without overexplaining.
  • Give and receive difficult feedback.
  • Respond when interrupted, challenged, or put on the spot.
  • Clarify expectations before misunderstandings escalate.
  • Say no, push back, or request additional resources professionally. 
  • Separate assertive communication from aggressive communication. 
  • Know when a conversation should be documented or escalated.

 

Who It’s For:

• Administrative Professionals • Human Resources • Healthcare Professionals 

• Operations • Sales • Customer Service • Project Teams • Supervisors 


Training Format: Virtual, On-Site, In-Person

Duration Options:
90-Minute Interactive Training — Teaching, workplace scenarios, practical application, and participant Q&A.

Half-Day Training | 3 Hours — Deeper skill development with scenarios, exercises, discussion, and application.

Full-Day Training | 6 Hours — Comprehensive training with interactive exercises, case studies, role-playing, facilitated discussion, and action planning.