What to Say at Work: Communication SKills for Difficult Workplace Conversations
A workplace communication training that helps employees navigate difficult conversations with professionalism and confidence.
Participants learn how to:
- Address disrespect or inappropriate behavior professionally.
- Disagree with a manager or colleague without becoming defensive.
- Set boundaries without overexplaining.
- Give and receive difficult feedback.
- Respond when interrupted, challenged, or put on the spot.
- Clarify expectations before misunderstandings escalate.
- Say no, push back, or request additional resources professionally.
- Separate assertive communication from aggressive communication.
- Know when a conversation should be documented or escalated.
Who It’s For:
• Administrative Professionals • Human Resources • Healthcare Professionals
• Operations • Sales • Customer Service • Project Teams • Supervisors
Training Format: Virtual, On-Site, In-Person
Duration Options:
90-Minute Interactive Training — Teaching, workplace scenarios, practical application, and participant Q&A.
Half-Day Training | 3 Hours — Deeper skill development with scenarios, exercises, discussion, and application.
Full-Day Training | 6 Hours — Comprehensive training with interactive exercises, case studies, role-playing, facilitated discussion, and action planning.